---
title: Why is my buoy not visible in the app?
description: This article decribes what you need to do to get the buoy visible in the SmartOcean app.
---

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1. [Help Center](https://resources.smartocean.com/help?hsLang=en)
2. [SMARTOCEAN app](https://resources.smartocean.com/help/smartocean-app?hsLang=en)

# Why is my buoy not visible in the app?

## This article decribes what you need to do to get the buoy visible in the SmartOcean app.

For your buoy to appear in the SmartOcean app, the following requirements must be met:

1. **Registration and Subscription**
   
     - The buoy must be registered to your account ([my.smartocean.com](https://my.smartocean.com/))
     - It must be linked to an active subscription
     - After this, the buoy will appear on the "Equipment" page in the app
2. **Turning On the Buoy**
   
     - Activate the buoy by pushing the black switch all the way to the left for more than 2 seconds
     - The LED indicator will flash **GREEN** while searching for satellites
     - When GPS signal is established, coordinates will be sent to the app and the LED will show a solid green light for a few seconds

**Important Tips:**

- Remember to turn off the buoy (hold the switch for \>3 seconds) when not in use to conserve battery
- The GPS may struggle to find satellites:
  
    - Indoors
    - When the sky view is obstructed (e.g., by mountains or tall buildings)
- If GPS positioning fails, the LED will turn **RED** and the buoy will power off

- [SMARTOCEAN app](https://resources.smartocean.com/help/smartocean-app?hsLang=en#main-content)

    - [Settings](https://resources.smartocean.com/help/smartocean-app?hsLang=en#settings)
    - [BarentsWatch](https://resources.smartocean.com/help/smartocean-app?hsLang=en#barentswatch)
- [SMARTOCEAN BUOY Coastal Edition II](https://resources.smartocean.com/help/smartocean-buoy-coastal-edition-ii?hsLang=en)
- [SMARTOCEAN BUOY Offshore Edition II](https://resources.smartocean.com/help/smartocean-buoy-offshore-edition-ii?hsLang=en)
- [Frequently asked questions (FAQ)](https://resources.smartocean.com/help/frequently-asked-questions-faq?hsLang=en)

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